Inhalt

Communications

The customer will communicate with us in five different ways throughout the entire sales process:

• Telephone (line of reasoning and telesales guide)
• Documentation after the cold-call (one-page flyer)
• Presentation (during the meeting)
• Documents (after the meeting)
• Business website (which customers visit should they be interested)

These five different channels of information distribution should, wherever possible, constitute a central theme, to ensure that customer always get the same message and thus reinforcing the belief that we can provide solutions to their problems.